Store Policies

Shipping and Delivery

How We Do It

PLEASE ALLOW 7-12 working days (excluding weekend) to receive your unit.

For PRE-ORDER WIGS please allow 7-14 working days excluding weekends.

10-14 working days for all international orders 

PLEASE NOTE: some wigs may be ready to ship so you may receive it before the time frame but please ensure you take this into consideration when placing your order.

Your shipping confirmation email will be sent to you as soon as the unit has been dispatched with your tracking number after purchase.

Orders placed on a Friday after 5PM will be processed on Monday.

 

Returns, Refunds and Exchange Policy

REFUNDS

Here at Olivia Chanel we have a strict no refunds policy. All sales are final. So please proceed to purchases with full certainty No refunds for exchanges on ready made wigs. 

EXCHANGES

Here at Olivia Chanel we do not offer any exchanges. All sales are final, so please proceed to the checkout with full certainty.

RETURNS

We do not offer any returns. All sales are final, so please proceed to the checkout with full certainty. No returns on ready made wigs.